This was my second time ordering here - the first experience was wonderful with the much needed neem oil, which, along with DE, was taking care of my flea infestation problem. The cedarwood oil was delightful: my cats got their body rubbed with it diluted in organic olive oil. BUT the bottle leaked during transportation and more than 2/3 of the oil was lost, not to mention the mess it made with the box, and I imagine, the transport truck. So I wrote them and they immediately sent out a replacement bottle, which was half the size of what I originally ordered. I consider this impressive customer service in this day and age (I'd prefer a replacement of the same size but this is quite alright with me). :)
